SHIPPING & RETURNS

Shipping:
Shipping on orders placed in the online store is free to:

• Portugal

• Europe

• Some destinations outside Europe (subject to verification with the brand during the purchase process)

In countries where shipping costs are exceptionally high, an additional cost may apply. In these cases, the amount will always be communicated to the customer for approval before the order is shipped.
Kathia Bucho Jewellery reserves the right to add shipping costs at any time.
(Preparation/production times are indicated next to the specifications of each piece).
Orders for mainland Portugal, islands and Spain are shipped via Nacex. Other international orders are shipped via CTT, by registered mail with a tracking number.
Shipping Time (from dispatch):

• Mainland Portugal: 1 business day — shipping via Nacex

• Portugal Islands: 2 business days — shipping via Nacex

• Spain: 2 business days — shipping via Nacex

• Rest of Europe: approximately 5 business days — shipping via CTT Expresso

Rest of the world: variable, depending on the destination country — shipping via CTT Expresso. The delivery time can be specified upon request via email: (kathiabucho@gmail.com)
All products are properly packaged and accommodated.
For orders shipped via CTT, the customer can track the shipment through the CTT website (object search), using the provided tracking number.
If you wish to change the shipping method to a different or faster one, you must contact us via email at kathiabucho@gmail.com.
Shipments outside of Europe are sometimes held up in customs. We cannot be held responsible for delays or customs fees or taxes.
Kathia Bucho is not responsible for items lost or damaged during the shipping process.
The customer may, within 15 days of receiving the product, return it, requesting an exchange or a refund.
To do so, you must send us an email to kathiabucho@gmail.com requesting the exchange or refund.
The item must be returned in its original box, without any signs of use and along with proof of purchase.
The costs of returning the order are entirely the responsibility of the customer, as are the shipping costs of the new item (in case of exchange).
When returning the item, you must provide proof of transport and delivery, as Kathia Bucho Store is not responsible for any loss.
If the return is approved, we will initiate the refund through the original payment method or the exchange.
Shipping Costs for Returns or Exchanges:
The customer is always responsible for paying the return shipping costs.
Shipping costs are non-refundable.
Refunds: In case of a refund, the original shipping cost will be deducted from the refund amount.
Exchanges: When making an exchange, the return shipping cost will be charged to the customer.