About the Jewels
What materials are jewels made of?
Are the jewels solid or hollow?
Do the jewels have a hallmark/mark?
Sizes and Adjustments
How do I choose the correct ring size?
Can I exchange a ring if the size isn't right?
Is it possible to adjust the size of a ring?
Orders & Payments
What payment methods are available?
Can I change or cancel my order?
Production & Availability
Are the parts available for immediate shipping?
Shipments
Which shipping companies are used to send the orders?
What is the order preparation time?
Do you ship orders outside of Portugal?
Is the order shipped in packaging?
Exchanges & Returns
Who covers the return shipping costs?
I received a defective part. What should I do?
Care & Maintenance
How should I store my jewelry?
Can I wear the jewelry at the beach, pool, or in the shower?
Can contact with cosmetics damage jewelry?
How can I safely clean my jewelry?
Can I use specific jewelry cleaning products?
Does the bath or plaque disappear over time?
Is it possible to renew the color or finish of a piece of jewelry?
Customization & Special Orders
Is it possible to order a custom piece?
Other Issues
Do the colors in the photos accurately match the actual item?